Reporting is always free. Pro is optional, for people who want the full chatbot, plate alerts and email notifications.
Reporting is free and unlimited. When you sign up you get 5 free chatbot queries; after that, each query costs 10 points, which you earn with approved reports and community participation, with a daily cap of 5 queries. Reminders, points and the public map are included.
The chatbot processes your questions against the Ontario Highway Traffic Act and the by-laws of the cities we cover, and cites the exact section in every answer. Each query consumes compute and model capacity. Pro gives you 300 queries a month with no daily cap, saved history, up to three registered plates with alerts, email alerts and priority support. One avoided ticket pays for the year.
With Pro you register up to three plates of vehicles you own. We verify ownership with a photo of your vehicle permit, which is deleted once verification is done. When one of your plates appears in a report that has been reviewed and published, you receive a phone and email alert with the published, redacted version of the report. The reporter is never revealed to you and you are never revealed to them. If the report is not about your vehicle, you can respond with evidence from the app and the moderation team reviews it. If you cancel Pro, your plates stay saved but alerts stop. Companies with more than three vehicles: see Fleets.
Yes, from your Account page, with no penalties or questions. Cancellation takes effect at the end of the current billing period, so you keep Pro until then and the next period is not charged.
No refunds. The value of the service is delivered immediately on subscription (chatbot access, plate alerts, email alerts, support), so the charge corresponds to the service rendered during the period. Choosing not to use it does not entitle you to a refund.
What you can do at any time: cancel renewal from your Account page. You keep Pro access until the end of the paid period, no later periods are charged and your account returns to Free when the period expires. Unauthorized charges are refunded through the standard chargeback process, and mandatory consumer rights in your province always apply.
Ontario first, starting with the Greater Toronto and Hamilton Area. The legal content covers the Ontario Highway Traffic Act and the by-laws of the municipalities we have verified. Other provinces follow as their rules are added. You can pay with any Visa, Mastercard or American Express card, including debit cards from Canadian banks.
Prices are shown in Canadian dollars. No sales tax is added at checkout at this time. If that changes, you will see the full total before confirming your payment.
You keep Pro access until the end of the paid period. Your chatbot history is kept for 90 days after cancellation in case you resubscribe, then deleted permanently. Your registered plates stay saved but no longer generate alerts.
Pro subscribers get priority email support at [email protected] with a response within one business day. Free users can write too; we usually answer within 72 hours.
Credit and debit cards (Visa, Mastercard, American Express) processed by Stripe. Apple Pay and Google Pay are available on mobile. The charge appears on your statement as VIATIC PRO.